Privacy Policy

The information handled by an online casino can vary according to the services you use, the checks required for your account and your interactions with the site. Fatpirate Casino may collect information that you provide directly, information created when you use the website and information received from service providers that help operate the platform.

Account and contact information

This may include your name, date of birth, residential or other contact details, username, account preferences and information used to communicate with you. We may also keep records of messages, requests and other information you provide to customer support. These details help us create and administer your account, respond to questions, provide account notices and maintain accurate records.

Verification information

To help confirm identity, age, location or eligibility, we may request verification information and documents. Depending on the circumstances, this may include identity documents, proof of address or other information needed for account and compliance checks. Verification material is handled for legitimate operational, safety and legal purposes and should be provided only through the channels made available for that purpose.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, refunds, bonuses where relevant and other transactions. Payment details may be processed by payment providers, and the information available to us may depend on the payment method used. Transaction records help us process activity, identify unusual patterns, answer payment enquiries, prevent misuse and meet record-keeping requirements.

Technical, device and usage information

When you visit or use the site, we may receive technical information such as an IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, session information and interaction data. We may also record information about connection errors and how the site performs. This helps with security, troubleshooting, site improvement and the delivery of features.

Information may be used for the following purposes, depending on the circumstances and the information involved:

• To create, maintain and administer your player account.
• To process deposits, withdrawals and other account transactions.
• To confirm identity, age and account information where checks are required.
• To conduct anti-fraud, anti-money-laundering, security and responsible gaming checks.
• To provide customer support, investigate complaints and respond to requests.
• To maintain the accuracy, safety and reliability of the website and its systems.
• To understand site usage and improve features, content and player journeys.
• To send service messages about your account, transactions, security or important changes.
• To send promotional communications where permitted and where you have not opted out or withdrawn consent.
• To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To establish, exercise or defend legal rights, investigate suspected misconduct and protect players, staff and the platform.

We try to use information in a way that is relevant to the purpose for which it was collected. Some processing may be necessary to provide the service you request, while other processing may be based on consent, legitimate operational interests or an obligation that applies to the site. Where consent is used, you may withdraw it for the relevant activity, although withdrawal does not affect processing that took place before it was withdrawn.

Marketing communications

If you receive promotional emails, messages or other marketing, you can usually use the unsubscribe option included in the communication or contact us directly. Withdrawing consent to marketing will not normally affect essential service messages, such as security alerts, transaction notices or information about your account. It may take a reasonable time for an unsubscribe request to take effect across all communication systems.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, measure performance and understand how the site is used. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing. The availability and purpose of cookies can change as the website develops.

You can manage or restrict cookies through your browser settings. Blocking or deleting certain cookies may affect the way the website works, including account access, navigation or other features. Your browser may also provide options to remove cookies already stored on your device. Cookie settings are controlled by your browser, so the exact steps depend on the browser and device you use.

When information may be shared

Information may be shared where this is reasonably required to operate the casino and provide related services. This can include sharing relevant information with payment providers, identity and verification services, technology providers, hosting and security providers, customer support partners, analytics providers and professional advisers. Service providers are expected to handle information for the purposes they are engaged to perform and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to prevent fraud, investigate suspicious or unlawful activity, protect the rights and safety of players or others, comply with a valid legal request, or support an actual or proposed business transfer. We do not intend to share more information than is reasonably relevant to the particular purpose. Depending on the service provider and where systems are located, information may be processed in Australia or another country.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

You may have rights and choices concerning the personal information held about you, subject to applicable requirements and reasonable identity checks. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing. Other rights may apply depending on your circumstances, such as asking about the purposes of processing or objecting to certain uses.

How to make a request

To exercise your data rights, send a request to support@fatpiratecasino.best. Please explain what you are asking for and provide enough information for us to identify your account and understand the request. We may need to verify your identity before releasing, correcting or deleting information. This helps protect your account and prevents someone else from making a request in your name.

• For access, ask for a copy or summary of the personal information associated with your account.
• For correction, identify the information that is wrong or incomplete and provide the updated details where appropriate.
• For deletion, ask for your data to be removed. Some information may need to be retained where there is an ongoing transaction, dispute, security concern or legal requirement.
• To withdraw consent to marketing, state that you no longer consent to promotional communications. You can also use an available unsubscribe option.
• For another privacy question, describe the concern and the action you would like us to consider.

We will consider requests in accordance with applicable requirements and the nature of the information involved. A request may be limited or declined where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with an obligation to keep certain records. If this happens, we will aim to explain the relevant reason in general terms.

Account closure

Closing an account does not necessarily result in the immediate deletion of every record. Some records must be kept for a period required by law, including information connected with identity checks, transactions, financial activity, security investigations or responsible operation of the service. Other information may be removed, anonymised or retained only where there is a continuing business or legal need. Once a retention period ends, information should be securely deleted or anonymised where reasonably practicable.

We may update this Privacy Policy when our services, technology, information practices or applicable requirements change. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage players to review this page from time to time, particularly before continuing to use the site after a significant update.

This policy applies to information handled through the Fatpirate Casino website and related player interactions. It may not cover third-party websites, applications or payment services that have their own privacy notices. When you follow a link or use a third-party service, you should review that provider's information practices before submitting personal details.

If you have a privacy question, want to exercise access, correction or deletion rights, or wish to withdraw consent to marketing, contact support@fatpiratecasino.best. Please do not send unnecessary sensitive documents by ordinary message. If verification documents are required, use the secure process or instructions provided for your account.